J.D. Power and Associates reported an improvement in Westar satisfaction scores in 2015 with a score of 665 out of 1000 up from 619 in 2014 and 621 in 2013.
Jana Dawson, Director of Corporate Communications for Westar, said the company improved its communication with customers by offering text message options and setting up an online power outage map so customers can check how widespread an outage is and when their power is likely to be restored.
AGENT511 provides Westar Energy, the largest energy provider in Kansas and their 700,000 customers, text message outage communication services.