Preferences and Proactive Alerts for Utilities: A study of return on investment

June 8, 2018

This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers.  Adding these notifications result in improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs.

Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs by downloading a free copy of the white paper: https://www.energycentral.com/o/agent511/preferences-and-proactive-alerts-utilities-study-return-investment?utm_medium=update_email&utm_campaign=weekly&utm_content=31&utm_source=2018_07_16