Privacy Policy

Your privacy is important to us. This Privacy Policy governs the manner in which Good Egg Media LLC d/b/a AGENT511 (“AGENT511”) collects, uses, maintains and discloses information collected from its Customers and its Customer’s Users. The purpose of this privacy policy is to inform you about what kinds of information AGENT511 may gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of the information.

We urge you to read this Privacy Policy so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment.

Definitions

Customer – a Customer of AGENT511 which purchases two-way interactive messaging services for the purpose of transmitting and receiving information from its Users.

Users – an End User of messaing communications services delivered by AGENT511 on behalf of its Customers. End Users are customers or constituents of AGENT511 Customers.

Website – AGENT511 static Website which informs prospective and existing Customers of AGENT511 services.

Messaging – AGENT511 communication services including, but not limited to, electronic mail, SMS, MMS, interactive voice response, session initiation protocol (SIP) instant messaging, and social networking messaging services.

Carrier – a wireless or fixed line service provider of Messaging communication services to AGENT511 and its Customers.

Privacy

This policy is limited only to those employed by AGENT511 and does not include its Customers. User privacy is very important to AGENT511.

AGENT511 is committed to safeguarding the information Users entrust to AGENT511. This Website is not directed at people under 12 years of age. Messaging Communications services are directed only to the owner of the phone number or destination address such as electronic mail address or URI.

The Information We Collect

AGENT511 may collect various types of personally-identifiable information including name, address, telephone number, billing information, electronic mail address, and other information that, either alone or in combination with other kinds of information, may personally identify Users. AGENT511 may collect personally identifiable information from Users in a variety of ways, including through communication services to Users, online forms for inquiring about and purchasing products and services, and other instances where Users are invited to volunteer such information. AGENT511 may also collect information about how Users use our Website and communication services. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide to us through our Website and to our Customers for the purpose for delivering Messaging communications.

Website Cookies

When you access our Website, our web server may send a cookie to your computer. Cookies are files that web browsers place on a computer’s hard drive and are used to tell us whether customers and visitors have visited the site previously. Our site may use session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows us to process your online data and requests. Session cookies help us make sure you are who you say you are after you have logged in. We use persistent cookies, which only we can read and use, to identify the fact that you are an AGENT511 customer or prior site visitor. Users who disable their browser’s ability to accept cookies will be able to browse the AGENT511 Website but may not be able to successfully use certain enhanced features. We also may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Website to help us administer our Website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual Website visitors to any personally identifiable information. All data collected by such third parties on our behalf is used only to provide us with information on site usage and is not shared with any other third parties.

It is possible to configure your browser to reject cookies by modifying the browser settings or preferences. If you wish to do so, we recommend you consult the information provided in the browser or contact the browser vendor for help or instructions.

How We Use Website information

AGENT511 may use personally identifiable information collected through our Website to contact Users regarding products and services offered by AGENT511 and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users’ experience with AGENT511 and such affiliates, independent contractors and business partners. AGENT511 may also use information collected through our Web site for research regarding the effectiveness of the Web site and the marketing, advertising and sales efforts of AGENT511, its trusted affiliates, independent contractors and business partners. Because AGENT511 is a global company, we may share your information with other AGENT511 affiliates, business units or contractors in other parts of the world, who will maintain the privacy of your information in accordance with this policy.

How We Use Messaging communications information

AGENT511 will never share, distribute, or sell personally identifiable information to affiliates or any 3rd party acquired in delivering Messaging communication services on behalf of Customers. Any User data collected on behalf of Customers is the property of the Customer. AGENT511 maintain care in order to ensure all personally identifiable information collected on behalf of its Customers remains private and confidential.

From time to time, AGENT511 may collect and share anonymized aggregate data to describe industry trends such as interactivity and Carrier breakdowns. Customers will not be identified unless authorized in writing.

In addition, AGENT511 uses authorized information for the following general purposes:

  • To fulfill Website requests for technical support.
  • To improve Messaging communication services.
  • To fulfill Website requests for product information.
  • To report User Messaging activities to Customers.
  • In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
    We limit access to your personally identifiable information to employees and contractors who we believe need access in order to deliver services to Customers and Users.

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of Customer and User personal data and against accidental loss or destruction of, or damage to, such personal data. While no network or computer system is completely secure, we believe the measures implemented on our platform and by our Carrier and datacenter service providers reduce the likelihood of security problems to a level appropriate to the type of data involved.

Transfer of information

We may transfer information collected from Customers and Users in connection with a sale of AGENT511’s business. At times we may be required by law or legal process to disclose your personal information.

Links to Other Sites

This Privacy Policy applies only to information collected by this Website or from Customers in order to deliver Messaging communications to Users. This Website and Customer Messaging communications may contain links to other sites that are not owned or controlled by AGENT511. Please be aware that we are not responsible for the terms of use or privacy practices of such other sites. We encourage you to be aware of when you leave our site or invoke a link in a Messaging communication and to read the terms of use and privacy statements of each and every web site that collects personally identifiable information.

Choice/Opt-Out

You may send email to info at agent511.com to be removed from any electronic mail, standard mail, or other contact list. For Messaging communications, please use the opt-out methods described in the opt-in process such as replying to any Messaging communication with the word STOP. Please specify from which list you wish to be removed when sending electronic mail.

Privacy Questions

If you have questions or concerns about our policies concerning privacy, data collection, data processing or data transmission, please email us at info at agent511.com or contact us by postal mail at 613 Landwehr Rd, Northbrook, Illinois 60062, United States of America, and we will endeavor to respond to your inquiry within 45 days.

Security

The security of your personal information is also important to us. When you enter sensitive information (such as credit card number or password) on our registration or order forms, we encrypt that information by following generally accepted industry standards and practices to protect the personal information submitted to us from unauthorized access, disclosure, alteration, or destruction, both during transmission and once we receive it.

Maintenance of Information

Information about Users that is maintained on our systems is protected using industry standard security measures. We strive to make the same effort in transmitting and receiving information from Customer information systems and to/from our Website, however, information is carried over the public as securely as possible using industry standard security measures.

Persons wishing to remain appraised of AGENT511’s privacy policy should check this page for occasional updates.

This policy was updated March 23, 2014.