PECO is an Exelon subsidiary that serves 1.6 million electric customers in Southeast Pennsylvania. Now partnering with AGENT511, PECO offers customers the ability to report power outages and receive outage updates via text message with AGENT511. This new service can be activated when PECO customers register their mobile number by texting “ADDOUTAGE” to MYPECO (697376).
PECO also began offering customers customized billing, usage, and outage alerts by phone, email, or SMS through AGENT511 technology.
“We are transforming the way we interact with our customers,” said Craig Adams, PECO president and CEO, in a statement. “Our customers have told us they want anytime, anywhere access to important account information, and this new tool helps us meet our customer’s expectations.”