5/25 WEBINAR: Create a premier CX for your Utility

Communicate.
Engage. Alert.

AGENT511 software platforms support your digital transformation by expanding your reach and eliminating gaps in the customer journey.

For over a decade our technologies have been trusted to deliver relevant, seamless experiences for public sector and enterprise mission critical services.

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Trusted by industry leaders

Our Platforms

Hardened platforms that meet your demanding requirements

REACH

REACH customers via personalized, multichannel communications

REACH Preference Center orchestrates consolidated proactive two-way interactive communications as part of your perfect customer journey.

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TEXTBLUE

Hosted text and multimedia for 9-1-1 and emergency dispatch

TEXTBLUE is a hosted platform integrated with the leading TCC and carriers that delivers seamless integration and premier features.

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ENFORCE

Comply with TCPA and CCPA customer privacy consent

ENFORCE your organization’s business and legal privacy policies while monitoring wireless portability and do not call events.

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CITYTEXT

Build community trust with expanded communications

AGENT511's CITYTEXT delivers two-way text communications that alleviates congestion through self-service text, social, and voice bots.

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Industries We Serve

Customer support across various industries

ELECTRIC UTILITIES

Our Highlight Reel

Don’t Take Our Word for it. Take Theirs.

PECO's 30-50% increase in customer program enrollments

PECO, an Exelon company, proactively engaged its customers to increase interaction.

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Government

Smart City: Chicago’s ChiTEXT provides universal access to services and court updates.

Emergency

Greater Harris County 9-1-1 Network creates seamless text experiences with premier features

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