The Canadian Radio-television and Telecommunications Commission (CRTC) announced today a major enhancement to 911 services that will provide Canadians with hearing or speech impairments the ability to communicate with 911 emergency call centers via text messaging.
CRTC will deliver Emergency 911 text messaging services through AGENT511 technology.
“Services such as 911 are critical to the health and safety of all Canadians,” said Jean-Pierre Blais, Chairman of the CRTC. “This initiative is a perfect example of how technology can be used to improve access to 911 services for Canadians with disabilities. I would like to thank those who participated in last year’s trial. Its success convinced us that expanding the initiative across the country is not only possible, but also in the public interest.”