REACH cloud software platform proactively delivers seamless personalized communications. It leverages your rules, your brand, and your integrated data to call customers to action. INTERACTIVE Smart Sessions™ are configurable virtual assistants that empower customers to respond.
REACH is implemented at leading organizations across the country to contact customers and employees instantly with relevant, timely omnichannel messaging that inform and invoke calls to action.
PECO, BGE, ComEd, Evergy, City of Chicago and many more successfully integrate REACH with their information systems and external services to create seamless, automated interactions across the organization.
- Emergent, volume messaging
- Configurable rules and templates
- Leverage cloud data and analytics in workflows
- Text, email, voice, social, surveys, virtual badges, and IoT
- Outages, leaks, billing & payment, appointments, usage, marketing