Building the contact center of the future
Contact centers play a pivotal role in our society, helping organizations large and small to respond to customers and citizens’ requests. However, they are also one of the most challenging environments to work in, as managers and agents learn to deal with emergencies, product updates, frustrated customers, budget cuts, technical issues and more. Having access to the latest technology is crucial to succeed.
At AGENT511 we believe contact centers can take a leading role in tackling danger, offering better customer services, and building stronger communities. We are proud to offer communication tools such as text, social, video, and analytics which can be leveraged to assist in this mission.