Alleviate contact center congestion through enhanced communications

Today you can automate communications, reduce the cost of human resources, and offer great customer support all at once. With AGENT511 technology, customer and citizen requests are dealt with great efficiency 24x7.

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Building the contact center of the future

Contact centers play a pivotal role in our society, helping organizations large and small to respond to customers and citizens’ requests. However, they are also one of the most challenging environments to work in, as managers and agents learn to deal with emergencies, product updates, frustrated customers, budget cuts, technical issues and more. Having access to the latest technology is crucial to succeed.

At AGENT511 we believe contact centers can take a leading role in tackling danger, offering better customer services, and building stronger communities. We are proud to offer communication tools such as text, social, video, and analytics which can be leveraged to assist in this mission.

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REACH delivers personalized, proactive communications

AGENT511 REACH helps you manage service request updates, court and appointment reminders, water billing notifications etc. – alleviating contact center congestion while increasing engagement.

  • Combines the power of targeted notifications with the ability to instantly create a text chat
  • 24×7 self-service responses to simpler requests
  • High-volume personalized communications that ask users to respond via text messaging
  • Continuous investment in expanding communications channels such as Apple Chat, WhatsApp, and more
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TEXTBLUE expands community access during emergencies

AGENT511 TEXTBLUE delivers next-generation text and social communications channels by which citizens communicate with local government. It includes:

  • Foreign language and automated language translation
  • GPS phone location
  • Text back for pocket dials and to query more information
  • Streaming video situational awareness
  • Easy dispatcher notifications
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Enhanced communications for great results

AGENT511 award-winning applications have run consistently for over a decade.

  • AGENT511’s text messaging notifications are read 95% of the time (6-8x more than email)
  • Our customers see 30-50% increases in customer enrollments in new programs
  • Our client BGE won the 2021 Chartwell Bronze Customer Care award for its implementation of REACH text chat
  • Over 85% of customers polled appreciated their notifications


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Greater Harris County 9-1-1 Network

Text-to-911 with rich features such as text back, language translation, and recorded multimedia since 2012.

View our Greater Harris County 9-1-1 Case Study

Wireless carriers selected TEXTBLUE to manage texting

TEXTBLUE was deployed nationwide to provide access to emergency dispatch services for hard of hearing and speech impaired citizens.

View our Canada's T9-1-1 deployment Case Study

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