Today you can automate communications, reduce the cost of human resources, and offer great customer support all at once. With AGENT511 technology, customer and citizen requests are dealt with great efficiency 24x7.
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Contact centers play a pivotal role in our society, helping organizations large and small to respond to customers and citizens’ requests. However, they are also one of the most challenging environments to work in, as managers and agents learn to deal with emergencies, product updates, frustrated customers, budget cuts, technical issues and more. Having access to the latest technology is crucial to succeed.
At AGENT511 we believe contact centers can take a leading role in tackling danger, offering better customer services, and building stronger communities. We are proud to offer communication tools such as text, social, video, and analytics which can be leveraged to assist in this mission.
AGENT511 REACH helps you manage service request updates, court and appointment reminders, water billing notifications etc. – alleviating contact center congestion while increasing engagement.
AGENT511 TEXTBLUE delivers next-generation text and social communications channels by which citizens communicate with local government. It includes:
AGENT511 award-winning applications have run consistently for over a decade.
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Text-to-911 with rich features such as text back, language translation, and recorded multimedia since 2012.
View our Greater Harris County 9-1-1 Case Study
TEXTBLUE was deployed nationwide to provide access to emergency dispatch services for hard of hearing and speech impaired citizens.
View our Canada's T9-1-1 deployment Case Study
