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LOCAL GOVERNMENT

Expedite community access to information and services

REACH INTERACTIVE and TEXTBLUE deliver next-generation text and social communications channels by which residents and visitors communicate with local government. Our award-winning applications are trusted by the City of Chicago, NYC, San Francisco Airport and many more.

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Empower your community with universal access to resources at their fingertips

AGENT511 communication platforms offer self-service and live chat to facilitate service requests for non-emergency and emergency services.

REACH INTERACTIVE AI-driven virtual assistants create an easy, flexible messaging channel by which residents create Open311 service requests with pictures and video.

  • Universal text and social access to community services and information via AI knowledgebase
  • State-of-the-art integrations with CRM, GIS, and open data sources aggregates knowledge and enhances messaging relevance
  • Empowers citizens to take ownership for infrastructure improvements

Personalized, proactive communication calls your citizens to action

Service request updates, court and appointment reminders, and water leak notifications help to alleviate congestion in busy contact centers while increasing engagement.

  • Mobile phone streaming video for remote inspections
  • REACH INTERACTIVE supports two-way confirmation responses, crew call outs, and text-to-pay
  • Omnichannel messaging ensures message delivery across communication channels

TEXTBLUE expands community access during emergencies

AGENT511 TEXTBLUE delivers next-generation text and social communications channels by which residents and visitors communicate with local governments. It includes:

  • Foreign language and automated language translation
  • GPS phone location
  • Text back to reduce the impact of pocket dials
  • Streaming video situational awareness
  • Easy dispatcher notifications

Leverage innovative platforms for real change

AGENT511 award-winning applications have run consistently for over a decade.

  • AGENT511’s text messaging notifications are read 95% of the time (6-8x more than email)
  • During heavy storm activity, REACH processes 100,000+ outages every few minutes
  • TEXTBLUE is delivered nationwide in Canada across all wireless carriers and 9-1-1 centers
  • Our client BGE won the 2021 Chartwell Bronze Customer Care award for its implementation of REACH text chat
  • Over 85% of customers polled appreciated their outage notifications
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OUR IMPACT

ChiTEXT mitigates 3-1-1 call volumes while fostering innovation and transparency

The City of Chicago 3-1-1 Center is one of the nation's first, receiving nearly 5 million annual calls with the percentage received from mobile devices constantly growing. The City needed a two-way mobile accessible platform to be delivered as part of their customer engagement strategy.

View our ChiTEXT 3-1-1 Case Study
OUR IMPACT

ChiTOT: A Mayor's Directive to Improve Toddler Health

The City of Chicago's Department of Information Technology (DoIT) turned to Motorola Solutions and AGENT511 to expand its existing text program. The result was ChiTEXT, to meet the needs of today's Women-Infants-Children (WIC) recipients by providing alerts with developmental timelines based upon the gender and age of the child.

View our ChiTOT Case Study

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