Text and multimedia expand community access to 9-1-1

The ability to rapidly respond to emergencies depends both on the expediency and quality of information. Therefore, multimedia situational awareness is essential as first responders race to tackle danger. AGENT511 TEXTBLUE offers dispatchers the tools to build a 360-degree view of the incident that includes text, pictures, and location.

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Building safer, more connected communities

An estimated 240 million calls are made to 9-1-1 in the U.S. each year. In many areas, 80% or more are from wireless devices. The ability to reach out for help to our local 9-1-1 responders is something we have come to take for granted.

Adding text and multimedia extends this lifeline for those with hearing and speech impairments, as well as others such as foreign language speakers and those discreetly reporting domestic abuse or trafficking. Further, it offers situational awareness for pocket dials and major incidents.

TEXTBLUE is an industry-leading tool that provides North American and International agencies seamless access to next-generation media today.

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Introducing TEXTBLUE. A software communications platform delivering text-to-911, multimedia, IoT, and video to public safety

AGENT511 TEXTBLUE platform bridges the gap between the wireless and 9-1-1 industry standards (ATIS, J110) and the needs of agencies regardless of Next-Generation readiness.

  • Web location services and on-demand location routing for major incidents
  • Integrated with the leading TCC and domestic and international wireless carriers
  • Automated language translation
  • Recorder and CAD integration and analytics
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Pictures and video deliver a 360 degree view of the incident

Leverage artificial intelligence and multimedia to deliver a complete operational view to first responders. TEXTBLUE LiveSTREAM puts dispatch in control of streaming video and multimedia, and includes web location for more accurate service delivery.
  • Artificial intelligence and location-based text call routing
  • MMS pre-recorded pictures, video, or audio
  • Solicited streaming video with smart phone browser
  • Multiple integration options
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AGENT511 award-winning applications have run consistently for over a decade.

  • TEXTBLUE is delivered nationwide in Canada across all wireless carriers and 9-1-1 centers
  • Our client Greater Harris County 9-1-1 Network was the first 9-1-1 agency to offer location-based text for accessibility
  • TEXTBLUE helps to combat human trafficking at San Francisco Airport (57 million passengers in 2019, 25% International) by providing a ‘silent’ text channel to request help
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Trust the platform used by leading public safety agencies across the nation.


Greater Harris County 9-1-1 Network

Text-to-911 with rich features such as text back, language translation, and recorded multimedia since 2012.

View our Greater Harris County 9-1-1 Case Study

Wireless carriers selected TEXTBLUE to facilitate texting

TEXTBLUE was deployed nationwide to provide access to emergency dispatch services for hard of hearing and speech impaired citizens.

View our Canada's T9-1-1 deployment Case Study

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