TEXTBLUE

Connect to your community with dispatch when voice isn't an option

He can't speak due to safety concerns. She has a hearing impairment. They speak a foreign language. A picture of the scene would help accurately dispatch units. TEXTBLUE is a text-to-911 and multimedia dispatch platform built for all emergency dispatch centers. It is standards compatible and offers rich features such as language translation, location, and streaming video to expand your community reach. And now it's integrated with RapidSOS' industry leading Portal and Intrado Power 911.

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Trusted by the world's largest agencies

TEXTBLUE is a leading, patented platform for text-to-9-1-1 and campus emergency communications that is seamlessly integrated with existing call taking and dispatch applications.

It is trusted by the Greater Harris County 9-1-1 Network, the City of New York, San Francisco International Airport, and PSAP’s of all sizes.

  • Messaging via 9-1-1 text control center or 10-digit phone numbers including textback
  • Automated language translation across 50+ languages
  • Browser or API integration with CAD or CPE
  • Analytics and reporting

Leverage intelligent call routing on-demand to alleviate congestion during major incidents

Avoid inundating major services in the event of emergencies, such as accidents, inclement weather, or healthcare crises using natural language, location, and health data to expeditiously route and dispatch services.
  • Custom, on-demand text and geofencing routing
  • Configurable automated message replies
  • Set policy timers and exceptions to prioritize and avoid missed text calls

Pictures and video deliver a 360 degree view of the incident

Leverage artificial intelligence and multimedia to deliver a complete operational view to first responders. TEXTBLUE LiveSTREAM puts dispatch in control of streaming video and multimedia, and includes web location for more accurate service delivery.

  • Artificial intelligence and location-based text call routing
  • Web browser location available even for non-911 calls
  • MMS pre-recorded pictures, video, or audio
  • Solicited streaming video with smart phone browser
  • Integrated with CAD or CPE

TEXTBLUE Results

AGENT511 award-winning applications have run consistently for over a decade.

  • TEXTBLUE is delivered nationwide in Canada across all wireless carriers and 9-1-1 centers
  • Chicago OEMC was the first nationwide to solicit picture messages in 2010 via TEXTBLUE
  • Our client, Greater Harris County 9-1-1 Network, was the first 9-1-1 agency to offer location-based text for accessibility
  • TEXTBLUE helps to combat human trafficking at San Francisco Airport by providing a ‘silent’ text channel to request help
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OUR IMPACT

Greater Harris County Case Study

Text-to-911 with rich features such as text back, language translation, and recorded multimedia since 2012.

View our Greater Harris County 9-1-1 Case Study
OUR IMPACT

Wireless carriers selected TEXTBLUE to facilitate texting

TEXTBLUE was deployed nationwide to provide access to emergency dispatch services for hard of hearing and speech impaired citizens.

View our Canada's T9-1-1 deployment Case Study

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