Emergency Platform

AGENT511 TEXTBLUE helps Livingston County, NY enhance dispatch

8 August 2023

AGENT511 text-to-911 solution is the only one fully integrated with RapidSOS user and call notification, map, and SSO.  It includes live automated language detection and translation with streaming video and device location.

Livingston County, NY


Implemented TEXTBLUE-RapidSOS integration in 2022

Population of 62,000, of which 4% is Hispanic

Patrol deputies answer over 40,000 calls for service a year

Livingston County, NY has successfully leveraged AGENT511 text-to-911 integration with RapidSOS Portal for over a year.

Amanda Schultz, Director of Communications at Livingston County Sheriff’s Office, explains how the solution has enabled them to provide a much faster, more accurate emergency service to their community.

The TEXTBLUE platform was selected for the partnership because of several core capabilities:

  • Location accuracy
  • Multilingual character and automated language translation
  • Reverse text-to-911
  • Seamless integration with RapidSOS
  • Ease-of-use for the telecommunicators