WEBINAR | Chatbots, AI automation: What’s next in your customer engagement strategy?

Thursday, January 20, 2022

Speaker: Jay Malin, Managing Director of AGENT511

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Engaged customers remain loyal and interested in new products and services as competition grows for energy and water resources.  As you expand your proactive communication efforts, consider how you can deliver a personalized self-service experience  for customers responding to your call to action.

Whether inquiring about a bill, changing contact information, rescheduling an appointment, or reporting an outage, customers are seeking a seamless way to connect 24/7.

Catch up with interactive 20-min talk, and discover new ways to mobilize the customer experience with artificial intelligence (AI) virtual assistants. The talk will cover:

– Best practices for virtual assistants

– Sample utility AI dictionary

– Text, voice, web, and social channels

– Compiling analytics and learning