ComEd customers who use the ComEd Twitter App can tweet @ComEd with the hashtag #OUT to report power outages.
— ComEd (@ComEd) September 2, 2016
Quoted in a Transmission and Distribution World Article, Val Jensen, SVP of Customer Operations at ComEd states:
“Our goal is to provide our customers with the useful tools and options that allow them to communicate with us on their own terms, and in the way that is easiest for them. We realize that each customer is unique, so it only makes sense that we should have a variety of platforms and self-service options that can be tailored to individual preferences. This new Twitter app will allow customers who frequent social media the option to quickly and directly report a power outage and receive helpful updates.”
To enroll in ComEd’s new Twitter application, customers can use the ComEd Twitter App. They will also be able to enroll for text alerts to receive outage status updates.