Achieve customer satisfaction, generate revenue, and position your electric utility for the future with relevant, personalized communications.
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Electric utilities are facing major challenges: a new post-pandemic society, dispersed workforces, and shifting energy demands.
Customer expectations are evolving. The shift to remote work has amplified the need for reliable electricity. Economic uncertainty is causing a greater need for customer usage data to help predict and understand their monthly bill.
The need for remote management is increasing. Outage and restoration management, customer service and control over grid assets are just a few activities that utilities can do remotely and safely with the right technology.
Predicting and understanding usage is key. The global shift to remote work has also placed new demands on the grid and disrupted utilities’ demand forecasts. More people working at home means an increase in consistent residential energy usage, making accurate peak usage more difficult to predict and load management imperative. Seamlessly, keeping customers aware of their energy usage patterns helps to inform customer behavior.
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REACH is a hosted customer engagement platform trusted by leading electric utilities that achieves the right balance between personalization and high-volume communications. It operates in accordance with your rules, your schedules, and your customer’s needs.
Leading utilities and local governments partner with AGENT511 to deliver multichannel communications for high-volume segmented, ad hoc alerts and personalized outage and billing notifications.
REACH is an award-winning application that has run consistently for over a decade.
A leading electric utility leveraged REACH Preference Management to enhance channel capabilities and interactivity, quickly informing customers about service disruptions.
