Choosing one or two words to describe this past week’s NENA conference is difficult but if forced to choose only two, we would choose “Exciting” and “Innovation”! Both customers and partners are looking for ways to use technology to enhance emergency services and there was a lot of excitement around two new innovations presented by AGENT511, TEXTBLUE Translator and TEXTBLUE MIM (Major Incident Management).
With TEXTBLUE Translator, Call Takers, in any PSAP connected to the Text Control Center (TCC), can invoke an automated language translation assistant that provides translation for both inbound and outbound messages.
Using both Artificial Intelligence (AI) and Natural Language Processing (NLP), TEXTBLUE MIM gives Supervisors a new tool to dynamically route calls based upon location or key phrase.
These two offerings are part of AGENT511’s TEXTBLUE platform and our continuing commitment to innovation and delivering a seamless customer experience. Truly exciting!