PODCAST: Generative AI and the Future of Utility Customer Engagement

In this episode, the AGENT511 team discusses the company’s vision for integrating LLMs and Generative AI into your utility customer engagement strategy.

Listen to Jay Malin, Managing Director; Raed Adhami, CTO; and Leo Molina, Director of Software Architecture as they explain why this moment in history is like no other – from the rising costs of customer service and labor shortages, to higher need for productivity and evolving customer expectations of our post-pandemic society.

A new kind of unified digital brand is on the horizon for the utilities that are ready to leverage the opportunities introduced by Generative AI.

Discover more in this episode.