Hear from experts at AGENT511, OPPD and BGE in our webinar “Achieving Utility Commercial Customer Satisfaction”.

In this insightful session, we review best practices and tools for growing C&I utility customers.  Key account managers play a critical role in the commercial ecosystem, and we discuss how we can still retain the intimate relationship while leveraging automation and self-services.

Learn about:

–  Segmenting customers to maximize program effectiveness with an eye on energy efficiency.

–  Opportunities to automate emergent and planned outage communications with key account managers.

–  Journey mapping the experience of C&I customers that includes start/stop and payment.

–  Tools to manage C&I customers and a vision as to how AI can be leveraged to expedite communications.