Thursday, January 18, 2023

–  Wyndle Young, Director of Customer Services & Government, Omaha Public Power District
–  Gabe Nunez, Manager, Strategic Programs, Baltimore Gas & Electric
– Jay Malin, Managing Director, AGENT511

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Join AGENT511, OPPD and BGE on Thursday, January 18 at 1pm EST for the free webinar “Achieving Utility Commercial Customer Satisfaction”.

In this complimentary session, we will review best practices and tools for growing C&I utility customers.  Key account managers play a critical role in the commercial ecosystem, and we will discuss how we can still retain the intimate relationship while leveraging automation and self-services.

Learn about:
–  Segmenting customers to maximize program effectiveness with an eye on energy efficiency.
–  Opportunities to automate emergent and planned outage communications with key account managers.
–  Journey mapping the experience of C&I customers that includes start/stop and payment.
–  Tools to manage C&I customers and a vision as to how AI can be leveraged to expedite communications.

The session will include 10 minutes of audience Q&A.