Thursday, February 8, 2024

–  Russ Henderson, Director of Research & Councils, Chartwell
– Jay Malin, Managing Director, AGENT511

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Join Russ Henderson, Director of Research & Councils at Chartwell, and Jay Malin, Managing Director of AGENT511, in our live webinar on 2/8 as they discuss how the integration of AI, strategic communication, and data-driven insights can redefine your utility customer experience strategy today.

Attend the session and learn about:

– ETR improvements via AI helps to boost customer confidence
– Meeting the communication needs for mass events such as PSPS and load shed
– Customer expectations for planned and long duration outages
– Expanding CX for C&I customers during disruptions
– Self-service and chatbot to provide relevant assistance

The webinar will include 10 minutes of audience Q&A.