ALERT. COMMUNICATE. ENGAGE.

AGENT511 is a leading vendor of hosted, managed, multi-channel communication platforms for utilities, municipalities, text to 911, and enterprise contact centers.

Solutions combine intelligent message routing and notification supporting the most popular communication channels: SMS, MMS, email, social media, and IVR. AGENT511 uniquely offers a wide range of high-availability, extensible applications such as preference manager, triggered alerts, geospatial routing, two-way interactivity, and live multimedia chat. Clients include municipal government, major utilities, financial institutions, and Fortune 100 brands.

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Industries We Serve

Utilities

Utilities

Customer satisfaction matters. Provide utility customers with self-service access to outage reporting and notification and peak demand.

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Emergency

Emergency

Maximize situational awareness. Multimedia messaging opens a rich real-time channel for 911 communications.

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Municipal

Municipal

Extend your community reach. Self-service citizen care on virtually any mobile phone means more time for urgent, complex calls.

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Enterprise

Enterprise

Streamline communications and accessibility. Promotions, customer service, and account alerts delivered to your customers’ phones.

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Our Technology

RulesEngine

Rules
engine

preference-manager

Preference
manager

tcpa

TCPA OPT-IN
management

TwoWay-Interactivity

Two-way
interactivity

Geo-Spatial-Routing

GeoSpatial
Routing

communication

Multichannel
communication

MultimediaChatIcon

Multimedia
Chat

News and Insights

New SMS 10-digit options

SMS short code monthly lease too costly? Looking for an affordable solution that leverages your existing…

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Posted: February 1, 2018

AGENT511 to present at EMACS – The Customer Experience Conference

AGENT511 is participating in Chartwell’s EMACS – The Customer Experience Conference, October 10-13, 2017 in Phoenix. …

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Posted: October 10, 2017

AGENT511 at EUCI Outage Communications Conference

AGENT511 is a sponsor of the EUCI 2017 Outage Communications conference in Denver.  Close to 90% of…

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Posted: September 27, 2017

AGENT511 at IIT Real-time Communications Conference

The IIT RTC (Real-Time Communications) Conference and Expo, and International Multimedia Telecommunications Consortium (IMTC) Connect Forum is…

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Posted: September 25, 2017