AGENT511 is a leading vendor of hosted, managed, multi-channel communication platforms for utilities, municipalities, text to 911, and enterprise contact centers.
Solutions combine intelligent message routing and notification supporting the most popular communication channels: SMS, MMS, email, social media, and IVR. AGENT511 uniquely offers a wide range of high-availability, extensible applications such as preference manager, triggered alerts, geospatial routing, two-way interactivity, and live multimedia chat. Clients include municipal government, major utilities, financial institutions, and Fortune 100 brands.
Industries We Serve
Customer satisfaction matters. Provide utility customers with self-service access to outage reporting and notification and peak demand.