ALERT. COMMUNICATE. ENGAGE.

AGENT511 is a leading vendor of hosted, managed, multi-channel communication platforms for utilities, municipalities, text to 911, and enterprise contact centers.

Solutions combine intelligent message routing and notification supporting the most popular communication channels: SMS, MMS, email, social media, and IVR. AGENT511 uniquely offers a wide range of high-availability, extensible applications such as preference manager, triggered alerts, geospatial routing, two-way interactivity, and live multimedia chat. Clients include municipal government, major utilities, financial institutions, and Fortune 100 brands.

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Industries We Serve

Utilities

Utilities

Customer satisfaction matters. Provide utility customers with self-service access to outage reporting and notification and peak demand.

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Emergency

Emergency

Maximize situational awareness. Multimedia messaging opens a rich real-time channel for 911 communications.

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Municipal

Municipal

Extend your community reach. Self-service citizen care on virtually any mobile phone means more time for urgent, complex calls.

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Enterprise

Enterprise

Streamline communications and accessibility. Promotions, customer service, and account alerts delivered to your customers’ phones.

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Our Technology

RulesEngine

Rules
engine

preference-manager

Preference
manager

tcpa

TCPA OPT-IN
management

TwoWay-Interactivity

Two-way
interactivity

Geo-Spatial-Routing

GeoSpatial
Routing

communication

Multichannel
communication

MultimediaChatIcon

Multimedia
Chat

News and Insights

AGENT511 to sponsor Chartwell Outage

AGENT511 is pleased to sponsor the Chartwell Outage Communications Conference 2017–one of the industry’s premiere outage…

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Posted: March 17, 2017

Learn about our Twitter outage app in Chicago

AGENT511 is sponsoring Social Media for Utilities at Hard Rock Hotel Chicago, May 8-9, 2017. Visit…

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Posted: March 16, 2017

Visit AGENT511 at CS Week, Fort Worth, TX

        AGENT511 is pleased to exhibit at one of the premiere utility and…

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Posted: March 16, 2017

AGENT511 to present at APCO Western Region Conference

AGENT511’s Jay Malin will present, “Real-time text and multimedia to 9-1-1,” Wednesday, April 12, 2017 @…

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Posted: March 16, 2017