AGENT511 solves complex customer engagement issues with proactive access to text, email, voice, and social media communications.
Solutions combine intelligent message routing and notifications to provide two-way text interactivity, triggered, customized alerts, live multimedia chat, social media interaction, and geospatial routing. Contact us for a demo today.
Industries We Serve
Enhanced Customer Experience. Utility customers need self-service access by email, text, or voice for service interruptions, billing and peak demand notifications. Improve self-service channels so your live care center can deliver solutions to complex requests.
Extend your community reach. Make it easy to receive and relay service requests by sending text messages to report potholes and streetlights outages. Provide access to acquire important information such as courts dates, City services, and the location of towed vehicles.
Maximize situational awareness. Real-time text to 9-1-1 calls, are delivered to public safety answering points and control centers. Assistance is provided to those unable to speak in emergency situations thereby delivering rapid and accurate responses.
Streamline communications and accessibility. Engage your customers by providing timely, relevant notifications including account updates, promotions, service interruptions, and billing details via their preferred channels, together with social networks and mobile push.