AGENT511 is a leading vendor of hosted, managed multi-channel communication platforms for enterprise contact centers and text to 911. Its solutions combine intelligent message routing and notification supporting the most popular communication channels: SMS, MMS, email, QR codes, and IVR. AGENT511 uniquely offers a wide range of high-availability, extensible applications such as triggered alerts, a geospatial scheduler, campaign manager, and multimedia sharing. Its clients include municipal government, major utilities, financial institutions, and Fortune 100 brands.

Solutions

Leading-edge technology powerhouse.

  • Standards compliant TEXTBLUE platform supports US wireless carrier text to 911…more.
  • AGENT511 Utility Preference Management includes support for social networking integration.
  • Gamificaiton and digital badges facilitate customer interaction.

Contact us to learn about our customized campaigns.

News

Things are happening with AGENT511.

  • Greater Harris County, Houston, Texas offers text to 9-1-1.
  • Chicago Open 311 Empowers texters.
  • First 9-1-1 centers in Canada go live with text to 9-1-1.
  • ComEd Now Answers Text messages reported on NBC Chicago.

More news

Events

We've been busy.

  • AGENT511 to sponsor EUCI Social and Mobile, Vancouver, Canada, February 23-24, 2015.
  • AGENT511 sponsored Chartwell Outage Communications, San Antonio, November 14-15.
  • Jay Malin presented at Canada APCO, Vancouver, November 5.