AGENT511 Uses Percona to Architect and Support Critical Municipal Database Infrastructure

July 20, 2018

Accessing corruption free data is imperative for customers to guarantee fault-free services & comply with industry & government regulations. Find out how AGENT511 uses Percona to architect & support critical municipal database infrastructure.

Download the Percona Case Study here:

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Jersey County offers text-to-911 service powered by AGENT511

July 6, 2018

AGENT511 is pleased to provide TEXTBLUE to Jersey County, now offering text-to-911 service to their community.

TEXTBLUE is a public safety text messaging software platform for state, regional, and local public safety communication centers to process text to 911 messages. The platform aggregates carrier SMS and MMS messaging and performs geospatial location routing.  Imagine instantly getting multimedia incident reports, missing or wanted person pictures, or requests for assistance right from a mobile phone!

Learn more via My Journal Carrier at:


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AGENT511 presents Artificial Intelligence for Text-Call Routing & Triage at NENA 2018

June 18, 2018

Call takers and dispatchers are on the front lines of emergency response. They must be able to navigate multiple communication channels across the citizen’s journey. This is where seamless, multichannel communications, combined with automated business processes, unified data, and intelligent virtual assistants, can rapidly route emergency requests and empower call takers to quickly deliver service by gaining context.

Combining natural language processing and automation leads to faster situational resolution, allowing PSAP’s to address major events and new media such as text and social communications. This convergence of technologies can be leveraged to reduce stress to assist PSAP’s in meeting the challenges of an influx of incidences and information, while balancing the expectations of the public and industry metrics.

Technologies like AI, machine learning, Internet of Things (IoT), and Robotic Process Automation (RPA) have immense power to simultaneously help develop this foundational understanding, while delivering on the promise of a transformative customer experiences.

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Preferences and Proactive Alerts for Utilities: A study of return on investment

June 8, 2018

This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers.  Adding these notifications result in improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs.

Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs by downloading a free copy of the white paper:

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NICE Introduces Cloud-ready Text-to-911 Recording Solution for AGENT511 TEXTBLUE Platform

March 13, 2018

Hoboken, New Jersey. – NICE (NASDAQ: NICE) announced today that it is offering the first cloud-ready Text-to-911 recording solution for AGENT511’s TEXTBLUE multimedia messaging platform. Due to an increased need to move toward shared Next Generation 9-1-1 ESInet environments, the NICE Inform solution allows agencies using the AGENT511 TEXTBLUE platform to tap into state-of-the-art technology for recording 9-1-1 texts and other multimedia communications.

NICE Inform is the industry’s leading NENA i3-compliant multimedia recording solution. It captures, manages, and synchronizes multimedia communications between citizens, PSAPs and first responders, to provide a complete, true record of incidents. AGENT511’s TEXTBLUE is an interactive text and multimedia messaging platform for state, regional, and local public safety communication centers that delivers real-time SMS chats compatible with emerging NG9-1-1 standards.

The integration of the two technologies enable PSAPs to harness NICE Inform for the recording of SMS Texts from the TEXTBLUE system. This subsequently places them into context with other multimedia communications, such as recorded 9-1-1 calls, radio transmissions, operator screens and CAD data and events and other relative data. This results in gaining a complete, accurate record of incidents. These recordings and associated data are vital for quality assurance, investigations and incident debriefings. In addition to capturing the 9-1-1 SMS text conversations, NICE Inform also captures metadata from the text stream that includes the caller ID, location, date and time. This results in a complete legal record of the individual who texted 9-1-1, from where and when, and what information was provided. NICE Inform can be deployed hosted in the cloud, on-premise or as a hybrid solution.

“As agencies move toward shared ESInet environments and full NG9-1-1, the ability to record multimedia communications in the cloud will become absolutely essential,” said Chris Wooten, Executive Vice President, NICE. “With the integration of our NICE Inform solution and AGENT511’s TEXTBLUE multimedia messaging, we are able to offer this capability to PSAPs today.”

“We’re pleased to partner with NICE on this integration of our industry-leading NG9-1-1 technologies to expand our reach within the public safety marketplace,” said Jay Malin, Founder & Managing Director, AGENT511. “NICE has led the way with innovations in Text-to-911 recording and its NICE Inform multimedia incident intelligence solution is widely recognized as marketing-leading.”

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Visit AGENT511 at California NENA

February 22, 2018

Visit AGENT511 at CAL NENA, Exhibit #23, February 27-28, 2018, in Sunny La Jolla, California.  The company will be showcasing its’ TEXTBLUE product featuring text back, automated language translation, and customized workflows and triage.  TEXTBLUE is deployed by the largest agencies in North America.  Contact us to arrange a demonstration.

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