AGENT511 to sponsor Chartwell Outage

March 17, 2017

AGENT511 is pleased to sponsor the Chartwell Outage Communications Conference 2017–one of the industry’s premiere outage communications events. The event is held at the Grand Hyatt in Atlanta. Learn about AMI, outages, and new technologies for outage mitigation and transparent customer communications. AGENT511 is pleased to discuss its integration with AMI which servers to filter and improve the integrity of outage communications messaging. If you would like to arrange a demo of our REACH Customer Preference platform for proactive and two-way outage communications, please contact us.

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Learn about our Twitter outage app in Chicago

March 16, 2017

AGENT511 is sponsoring Social Media for Utilities at Hard Rock Hotel Chicago, May 8-9, 2017. Visit our team and learn more about ComEd’s Twitter outage reporting application, presented by Sabrina Potirala.

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Visit AGENT511 at CS Week, Fort Worth, TX

March 16, 2017

 

 

 

 

AGENT511 is pleased to exhibit at one of the premiere utility and public sector customer service events, CS Week, in Fort Worth, Texas, the week of May 22, 2016. Visit Exhibit #432 or contact us arrange a demo to learn more about our REACHTM Customer Preference Hub, ENFORCETM platform, or new CHATGENIETM.  We look forward to see you in the Lone Star State.

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AGENT511 to present at APCO Western Region Conference

March 16, 2017

AGENT511’s Jay Malin will present, “Real-time text and multimedia to 9-1-1,” Wednesday, April 12, 2017 @ 9 am, at the APCO Western Region Conference, Ontario, California. He will present the status and details of real-time text (RTT) outlined in FCC FNPR, 16-145 and PSAP delivery options for multimedia to 9-1-1.

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AGENT511 led at EUCI Customer Engagements and TCPA Compliance

December 12, 2016

AGENT511 Managing Director, Jay Malin took part in a panel discussion at EUCI Customer Engagements in New Orleans, December 6-7. Titled Enabling a Digital Customer: A Vendor Panel Discussion, Malin was joined by Rob Gilpin, Regional Sales Director of KUBRA, and Chris Clark, Director of Risk and Compliance at Neustar to discuss how customer preference systems have been integrated with utilities to improve communication and customer experience.

Earlier in the year, AGENT511 and Malin also spoke at EUCI TCPA Compliance in Denver, November 14-15 on Strategies for Mitigating Different Types of TCPA risks.

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AGENT511 Presentation at IIT Real-Time Communications

October 16, 2016

AGENT511 participated in IIT Real-Time Communications Conference in Chicago on October 15-16. Jay Malin, Managing Director, presented Next Generation Multimedia in Today’s World as part of the Next Generation Emergency Communications Services track.

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