AGENT511 presents Artificial Intelligence for Text-Call Routing & Triage at NENA 2018

June 18, 2018

Call takers and dispatchers are on the front lines of emergency response. They must be able to navigate multiple communication channels across the citizen’s journey. This is where seamless, multichannel communications, combined with automated business processes, unified data, and intelligent virtual assistants, can rapidly route emergency requests and empower call takers to quickly deliver service by gaining context.

Combining natural language processing and automation leads to faster situational resolution, allowing PSAP’s to address major events and new media such as text and social communications. This convergence of technologies can be leveraged to reduce stress to assist PSAP’s in meeting the challenges of an influx of incidences and information, while balancing the expectations of the public and industry metrics.

Technologies like AI, machine learning, Internet of Things (IoT), and Robotic Process Automation (RPA) have immense power to simultaneously help develop this foundational understanding, while delivering on the promise of a transformative customer experiences.

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New SMS 10-digit options

February 1, 2018

SMS short code monthly lease too costly? Looking for an affordable solution that leverages your existing ten-digit phone number and supports two-way chat and self-service messaging? USA and Canadian long codes are inexpensive and require shorter provisioning times. Ten-digit codes support both text and multimedia messaging across all wireless carriers and phones. Toll-free codes may be leveraged for higher volume proactive communications.  Contact us to learn more.

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