AGENT511 to present at EMACS – The Customer Experience Conference

October 10, 2017

AGENT511 is participating in Chartwell’s EMACS – The Customer Experience Conference, October 10-13, 2017 in Phoenix. 

The 2017 EMACS Conference is where utility professionals to network, exchange best practices and share new ideas with one another. This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

Stop by the AGENT511 booth and discuss how our real-time communications and automated chat enhance your customer’s experience and relieve the burden on call centers.

Our experienced team is also available to talk about the challenges of integrating real-time communications into legacy systems and relevant regulatory compliance issues.

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AGENT511 at EUCI Outage Communications Conference

September 27, 2017

AGENT511 is a sponsor of the EUCI 2017 Outage Communications conference in Denver. 

Close to 90% of utilities in North America face an emergency outage event at least once per year and nearly 1 in 4 utilities deal with as many as five outages per year. While the primary focus for utilities is restoration of power during an outage, in the minds of many customers, communication is a big part of the restoration process. During outages customers are looking for information everywhere – in the form of emails, text messages, social media, and even non-digital communications. Customers want an estimate as to when their power will be back, knowledge of affected areas, and even tips on what to do and expect.

At EUCI’s 7th Outage Communications conference, utility and industry professionals will share their best practices in dealing with outages and how their organizations continue to transform their communications landscape. Conference attendees will enjoy quality networking with industry peers and will take away great ideas for refining and administering their outage communications programs.

AGENT511 is pleased to be a sponsor of this conference. Stop by and discuss the benefits of real-time outage communications to your organization, the challenges of integrating real-time communications into legacy systems and relevant regulatory compliance with our experienced team.

The Conference & Expo runs September 27-28, 2017 in Denver, Colorado.

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AGENT511 at IIT Real-time Communications Conference

September 25, 2017

The IIT RTC (Real-Time Communications) Conference and Expo, and International Multimedia Telecommunications Consortium (IMTC) Connect Forum is a globally recognized collaborative event, creating connections between industry and academia. Leveraging its unique academic setting, this annual conference brings together technical professionals and business executives from the data and telecommunications industry, standards bodies, policy and regulatory institutions, and academic educators and researchers to promote an open exchange of ideas to lead future development in the rapidly changing field of real-time communications.

AGENT511 is pleased to again be a sponsor of this conference. Stop by and discuss integrating real-time communications into legacy systems and regulatory compliance with our experienced team.

The Conference & Expo runs September 25-28, 2017 and is located at IIT Hermann Hall, 3241 South Federal, Chicago, IL 60616.


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AGENT511 to sponsor Chartwell Outage

March 17, 2017

AGENT511 is pleased to sponsor the Chartwell Outage Communications Conference 2017–one of the industry’s premiere outage communications events. The event is held at the Grand Hyatt in Atlanta. Learn about AMI, outages, and new technologies for outage mitigation and transparent customer communications. AGENT511 is pleased to discuss its integration with AMI which servers to filter and improve the integrity of outage communications messaging. If you would like to arrange a demo of our REACH Customer Preference platform for proactive and two-way outage communications, please contact us.

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Learn about our Twitter outage app in Chicago

March 16, 2017

AGENT511 is sponsoring Social Media for Utilities at Hard Rock Hotel Chicago, May 8-9, 2017. Visit our team and learn more about ComEd’s Twitter outage reporting application, presented by Sabrina Potirala.

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Visit AGENT511 at CS Week, Fort Worth, TX

March 16, 2017





AGENT511 is pleased to exhibit at one of the premiere utility and public sector customer service events, CS Week, in Fort Worth, Texas, the week of May 22, 2016. Visit Exhibit #432 or contact us arrange a demo to learn more about our REACHTM Customer Preference Hub, ENFORCETM platform, or new CHATGENIETM.  We look forward to see you in the Lone Star State.

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