ComEd Customers Can Report Power Outages on Twitter

September 2, 2016

ComEd customers who sign up for the ComEd Twitter Outage Report Application can tweet @ComEd with the hashtag #OUT to report power outages.

Quoted in a Transmission and Distribution World Article, Val Jensen, SVP of Customer Operations at ComEd states:

“Our goal is to provide our customers with the useful tools and options that allow them to communicate with us on their own terms, and in the way that is easiest for them. We realize that each customer is unique, so it only makes sense that we should have a variety of platforms and self-service options that can be tailored to individual preferences. This new Twitter app will allow customers who frequent social media the option to quickly and directly report a power outage and receive helpful updates.”

To enroll in ComEd’s new Twitter application, customers can sign up through Twitter or ComEd.com/TwitterApp. They will also be able to enroll for text alerts to receive outage status updates.

 

read more

AGENT511 Announces WebRTC Framework for New Pictures and Video

June 14, 2016

Jay Malin, AGENT511 Managing Director, announced a WebRTC framework for new pictures and video for contact centers at the NENA (National Emergency Number Association) Education and Training Sessions.

read more

Utility Customers Text PECO for Outage Alerts

November 3, 2015

PECO, an Exelon subsidiary that serves 1.6 million electric customers in Southeast Pennsylvania, now offers customers the ability to report power outages and receive outage updates via text message with AGENT511. This new service can be activated when PECO customers register their mobile number by texting “ADDOUTAGE” to MYPECO (697376).

read more

AGENT511 Text Messaging Helps Westar Energy Improve JD Power Ratings

April 11, 2015

J.D. Power and Associates reported an improvement in Westar satisfaction scores in 2015 with a score of 665 out of 1000 up from 619 in 2014 and 621 in 2013.

Jana Dawson, director of corporate communications for Westar, said the company improved its communication with customers by offering text message options and setting up an online power outage map so customers can check how widespread an outage is and when their power is likely to be back on.

read more

Text to 9-1-1 Available in Houston with GHC 9-1-1 and AGENT511

September 24, 2014

Text to 9-1-1 services are now available in Harris and Fort Bend counties, that include Houston and surrounding areas, through the Greater Harris County 9-1-1 Emergency Network and AGENT511.

read more

EmergiTech I-P9-1-1 Software Offers Text Messaging with AGENT511

May 19, 2014

EmergiTech’s IP9-1-1 software now allows emergency call takers to reply to text messages sent to 911 through a partnership with AGENT511.

read more