AGENT511 Uses Percona to Architect and Support Critical Municipal Database Infrastructure

July 20, 2018

Accessing corruption free data is imperative for customers to guarantee fault-free services & comply with industry & government regulations. Find out how AGENT511 uses Percona to architect & support critical municipal database infrastructure.

Download the Percona Case Study here:

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Jersey County offers text-to-911 service powered by AGENT511

July 6, 2018

AGENT511 is pleased to provide TEXTBLUE to Jersey County, now offering text-to-911 service to their community.

TEXTBLUE is a public safety text messaging software platform for state, regional, and local public safety communication centers to process text to 911 messages. The platform aggregates carrier SMS and MMS messaging and performs geospatial location routing.  Imagine instantly getting multimedia incident reports, missing or wanted person pictures, or requests for assistance right from a mobile phone!

Learn more via My Journal Carrier at:


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Preferences and Proactive Alerts for Utilities: A study of return on investment

June 8, 2018

This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers.  Adding these notifications result in improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs.

Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs by downloading a free copy of the white paper:

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NICE Introduces Cloud-ready Text-to-911 Recording Solution for AGENT511 TEXTBLUE Platform

March 13, 2018

Hoboken, New Jersey. – NICE (NASDAQ: NICE) announced today that it is offering the first cloud-ready Text-to-911 recording solution for AGENT511’s TEXTBLUE multimedia messaging platform. Due to an increased need to move toward shared Next Generation 9-1-1 ESInet environments, the NICE Inform solution allows agencies using the AGENT511 TEXTBLUE platform to tap into state-of-the-art technology for recording 9-1-1 texts and other multimedia communications.

NICE Inform is the industry’s leading NENA i3-compliant multimedia recording solution. It captures, manages, and synchronizes multimedia communications between citizens, PSAPs and first responders, to provide a complete, true record of incidents. AGENT511’s TEXTBLUE is an interactive text and multimedia messaging platform for state, regional, and local public safety communication centers that delivers real-time SMS chats compatible with emerging NG9-1-1 standards.

The integration of the two technologies enable PSAPs to harness NICE Inform for the recording of SMS Texts from the TEXTBLUE system. This subsequently places them into context with other multimedia communications, such as recorded 9-1-1 calls, radio transmissions, operator screens and CAD data and events and other relative data. This results in gaining a complete, accurate record of incidents. These recordings and associated data are vital for quality assurance, investigations and incident debriefings. In addition to capturing the 9-1-1 SMS text conversations, NICE Inform also captures metadata from the text stream that includes the caller ID, location, date and time. This results in a complete legal record of the individual who texted 9-1-1, from where and when, and what information was provided. NICE Inform can be deployed hosted in the cloud, on-premise or as a hybrid solution.

“As agencies move toward shared ESInet environments and full NG9-1-1, the ability to record multimedia communications in the cloud will become absolutely essential,” said Chris Wooten, Executive Vice President, NICE. “With the integration of our NICE Inform solution and AGENT511’s TEXTBLUE multimedia messaging, we are able to offer this capability to PSAPs today.”

“We’re pleased to partner with NICE on this integration of our industry-leading NG9-1-1 technologies to expand our reach within the public safety marketplace,” said Jay Malin, Founder & Managing Director, AGENT511. “NICE has led the way with innovations in Text-to-911 recording and its NICE Inform multimedia incident intelligence solution is widely recognized as marketing-leading.”

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ComEd Customers Can Report Power Outages on Twitter

September 2, 2016

ComEd customers who sign up for the ComEd Twitter Outage Report Application can tweet @ComEd with the hashtag #OUT to report power outages.

Quoted in a Transmission and Distribution World Article, Val Jensen, SVP of Customer Operations at ComEd states:

“Our goal is to provide our customers with the useful tools and options that allow them to communicate with us on their own terms, and in the way that is easiest for them. We realize that each customer is unique, so it only makes sense that we should have a variety of platforms and self-service options that can be tailored to individual preferences. This new Twitter app will allow customers who frequent social media the option to quickly and directly report a power outage and receive helpful updates.”

To enroll in ComEd’s new Twitter application, customers can sign up through Twitter or They will also be able to enroll for text alerts to receive outage status updates.


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AGENT511 Announces WebRTC Framework for New Pictures and Video

June 14, 2016

Jay Malin, AGENT511 Managing Director, announced a WebRTC framework for new pictures and video for contact centers at the NENA (National Emergency Number Association) Education and Training Sessions.

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